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Employee Engagement Success Story: International Transportation Company

A privately held international transportation broker and freight forwarding company with 70 employees. The international freight brokerage industry is changing. Global enterprises are entering the marketplace and challenging the independent companies for market share and margin. The leadership team of the company knew that to become a market leader they had to transition to a new business model as their traditional business began to disappear. To succeed with the transition they needed flexible, responsive and innovative employees that would embrace the change.


They selected the Employee Engagement Institute to guide the development of a high-involvement / high performance work environment where all employees are engaged in the business. The first step was to conduct an employee engagement survey which served as the benchmark and which prioritized implementation of the Framework Elements.
The strategy for the first 18 months was to develop a base pay strategy and budget, an incentive pay plan linked to performance ScoreCards, process maps, a new performance evaluations system that aligned with the new culture and a departmental Action Planning process which empowered employees to bring about improvement.

Employee Engagement Survey Results

Results over 36 months with Employee Engagement: 
Revenue growth = 26.4%
Net Profit: Highest in 8 years
Retained key personnel
Hired 6 new employees

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