
Library Contents
- ScoreCard Drill Down from Financial to Operational levels: 4 pages, 7 levels!
- This 4 page series is all you need to develop a department level ScoreCard.
- Cash Flow
- Understand the difference between profit and cash…and how cash is king.
- EVA: Economic Value Added
- Visualize this complex concept and add real value to the organization.
- ROE: Return on Equity
- Visualize how to best manage all aspects of the business enterprise to maximize the return.
- ROA: Return on Assets
- Visualize how to best manage the use of the assets to maximize the return.
- Customer Satisfaction
- Understanding the voice of the customer