Library Contents

• ScoreCard Drill Down from Financial to Operational levels: 4 pages, 7 levels!
  This 4 page series is all you need to develop a department level ScoreCard.
• Cash Flow
  Understand the difference between profit and cash…and how cash is king.
• EVA: Economic Value Added
  Visualize this complex concept and add real value to the organization.
• ROE: Return on Equity
  Visualize how to best manage all aspects of the business enterprise to maximize the return.
• ROA: Return on Assets
  Visualize how to best manage the use of the assets to maximize the return.
• Customer Satisfaction
  Understanding the voice of the customer