Fill out the following fields

Name:
Email:
Default Popup box

What is Quality? How Much Does It Cost?

“Quality is a process of delivery.”    Doug Wood

What is the cost of quality?    It is the cost of all aspects of the process up to and including delivery.

What is the cost of poor quality?    It is the cost of all aspects of the process up to and including delivery plus all the additional process costs such as rework, scrap and labor and the additional delivery costs such as returns and warranty work.

Where can you measure quality and thus control its cost?    Inputs, Process Activities, and Outputs

How much of your cost is due to poor quality?   Most organizations don’t know.


Comments are closed.